Traveller letters
Traveller Letters: I was downgraded from premium, but I had the last laugh
“I was informed by Emirates at the bag drop that my seat – for which I had checked in online four days earlier – had been given to another passenger.”
Traveller Letters: This premium economy is not worth the money
“In the air the food was poor and the toilets were shared with economy class. The only advantage was a bit more seat space and faster disembarking.”
Traveller Letters: Is it fair that costs go up after you make a booking?
I was quoted one price for motel accommodation, but on arrival it had gone up by 10 per cent and it was too late to back out.
Traveller Letters: If it’s empty, why can’t I use the business class loo?
“Surely, a common-sense approach to safety and passenger welfare prevails over exclusive, business class toileting.”
- by Traveller
Traveller Letters: Where’s my breakfast and coffee, Qantas?
“After an overnight flight from Asia, I politely asked before landing what happened to breakfast? I was snapped at in reply.”
Traveller Letters: Budget airline-style fees in business class? No thanks
“Qatar Airways has a so-called ‘business class lite’ fare which doesn’t allow lounge access or seat selection without significant additional charge.”
Traveller Letters: Virgin bumped me from flight because my fare was cheap
“Half an hour before take-off, Virgin unapologetically informed me I would not be boarding my flight to Bali.”
Traveller Letters: I’ve booked with Jetstar twice. I’ve still never flown them
“To have one flight cancelled by an airline is regrettable, two is a vow never to attempt to fly Jetstar again.”
Traveller Letters: When I needed help, Qantas was the opposite of helpful
“I was informed by the Qantas personnel taking my baggage that none of the people working there could ‘touch me’ as ‘we are not trained’.”
Traveller Letters: Jetstar’s business class is barely economy standard
“It seemed pointless to have paid a business class fare as it was impossible to get comfortable or to sleep.”