Scams
Complaints surge about banks not doing enough to prevent scams
Australians’ complaints over payment scams have grown exponentially. Should banks be on the hook to reimburse customers?
- by John Collett
Latest
Opinion
Banking products
We must stop this ‘nasty weed’ plaguing our financial system
It’s pervasive, affecting more and more people every day, and it wastes time – and yet most people have never heard of it.
- by Noel Whittaker
Playing whack-a-mole: Scammers set up new WhatsApp group after ASIC arrests
The administrator of a WhatsApp group invited hundreds to join a new stock market manipulation scheme the day after four Australians were arrested for allegedly similar conduct.
- by Sarah Danckert
Opinion
Opinion
When scammers stole my Instagram, they even took pictures of my kids
The fake account was full of aspiration, interspersed with get-rich-quick hard sell. Apart from the name, it looked like it was from a trusted source: me.
- by Nicole Pedersen-McKinnon
Is this really my bank calling? Westpac moves to stop impersonation scams
In a bid to foil impersonators, Westpac customers will receive calls via their app that are branded, verified by Optus and show a reason for the call. But will it make a difference?
- by David King
Opinion
Big four
Banks no longer protect us from scammers. It’s time they paid the price
We now live in a world where even the savviest, best educated people cannot protect themselves. Australian banks should reimburse scam victims, as UK banks are set to do.
- by Waleed Aly
Exclusive
Investigation
Comedy legend Rod Quantock was told he’d been hacked. Minutes later, $30,000 was gone
Rod Quantock and wife Mary Kenneally are calling for greater bank protections after being defrauded of their savings by a conman.
- by Tony Wright and Aisha Dow
Exclusive
Investigations
‘Not a single care’: Victims of HSBC fraud say bank could have stopped the scammers
HSBC is a small player in Australia’s banking sector, but data suggests its customers have been heavily targeted by fraudsters. Those who have lost life savings wish the bank had done more.
- by Aisha Dow
Opinion
Opinion
Customers should not bear the brunt of scam losses
Australian scam victims have lost considerable amounts of money – their life savings in some instances – and very few will have this money returned to them.
- by The Herald's View
Confronting a scammer
Kelly Keating tells the man who stole her money what she thinks of his behaviour.
318 million scam texts sent from four Sydney addresses: police
Three men will face court after a major police operation uncovered sophisticated “smishing” operations.
- by Jessica McSweeney